Support
Help for the Pocket Korean app and website. Questions or problems? Write to [email protected] — we usually answer within 1–2 days.
Frequently asked questions
How do I restore my Premium purchase on a new phone?
Sign in to the App Store (or Google Play) with the same account you used to buy, open Pocket Korean, go to Premium and tap Restore purchases.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions → Pocket Korean. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the renewal date.
How do I get a refund?
Refunds are handled by the store, not by us. On iPhone, request one at reportaproblem.apple.com; on Android, use Google Play's refund request.
There is no sound.
Check the volume, Bluetooth headphones and your internet connection. If you use offline audio, download it again in the app settings.
I changed phones and my progress is gone.
Your progress is saved only on your device — we do not keep accounts or copies on a server. It cannot be moved between devices.
Contact
E-mail: [email protected]
Please tell us your device (e.g. iPhone 15, iOS 26), the app version and what happened.